---
title: Collecting TLS System Log Files
description: TLS units collect background logs for troubleshooting. These can be collected using the tools below.
---

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1. [Riegl UK Knowledge Base](https://support.riegl.co.uk/en/knowledge-base?hsLang=en)
2. [Terrestrial Laser Scanning](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en)
3. [TLS Support Files](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#tls-support-files)

May 7, 2026

# Collecting TLS System Log Files

## TLS units collect background logs for troubleshooting. These can be collected using the tools below.

| **If you have a VZ-i Series unit - for example, a VZ-600i or VZ-400i:**  - Please run wizard [CW\_VZ-xxxi\_Hxxxxxxx\_error\_analyze](https://gofile.me/7eZHJ/0pVL6vcSp) and provide the result file. | ![600i\_front-768x1463](https://support.riegl.co.uk/hs-fs/hubfs/Imported%20images/600i_front-768x1463.png?width=58&height=111&name=600i_front-768x1463.png)      ![VZ-400i](https://support.riegl.co.uk/hs-fs/hubfs/VZ-400i.jpg?width=62&height=136&name=VZ-400i.jpg) |
| --- | --- |
| **If you have a VZ-Series unit - for example, a VZ-400:** - Please run wizard [CW\_V-Line\_Sxxxxxxx\_error\_analyze](https://gofile.me/7eZHJ/Dtqlg8ROL) and provide the result file. | ![vz-400](https://support.riegl.co.uk/hs-fs/hubfs/vz-400.jpg?width=172&height=162&name=vz-400.jpg) |

These wizards will need a stable connection to the scanner via the LAN cable provided.

- [Terrestrial Laser Scanning](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#main-content)

    - [Hardware](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#hardware)
    - [Software](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#software)
    - [Licensing](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#licensing)
    - [TLS Support Files](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#tls-support-files)
    - [Cameras](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#cameras)
    - [Processing](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#processing)
- [Mobile, Airborne and Unmanned Laser Scanning](https://support.riegl.co.uk/en/knowledge-base/mobile-airborne-and-unmanned-laser-scanning?hsLang=en#main-content)

    - [ALS Support Files](https://support.riegl.co.uk/en/knowledge-base/mobile-airborne-and-unmanned-laser-scanning?hsLang=en#als-support-files)

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