---
title: Generating imagery support logs
description: Imagery support logs give information about processes occurring around image triggering. If your cameras fail to initialise, or if they fail to trigger, they can provide valuable information.
---

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March 20, 2025

# Generating imagery support logs

## Imagery support logs give information about processes occurring around image triggering. If your cameras fail to initialise, or if they fail to trigger, they can provide valuable information.

### File locations

Where the logs are depends on your setup.

Broadly speaking, these fall into the below categories:

- ALS units with an iXController 
    - Where the operator works directly on the iXController
    - Where the operator does not work directly on the iXController
    - Where you are specifically asked for iXCapture logs, rather than RiKINO etc
- MLS units 
    - Using Linux-based CUs/IUs
    - Using Windows-based IUs
    - Using an external operating PC

**Instructions for each of these are provided below the list of files to send.**

### Files to send

- RieglImageCapture.log
- RiKINO2.log
- RiKINO2\_watchdog.log
- RiPhaseOneServer.log
- RiPhaseOneServer\_watchdog.log
- RiTrigSettings.log
- RiTrigUpdate.log

Please zip all files in this folder - the result may be quite large.

### Getting there

#### ALS units, working directly on the iXController

- Search for the folder containing the files mentioned below. It should be on the c:\\ drive. 
    - Quite often this folder is called *RIEGL\_LMS*.

#### ALS units, not working directly on the iXController

- Open the windows file explorer and type in following address: \\\\192.168.0.78
- If it asks for username and password, then please type ‘als’ without apostrophes for both user and password.
- Search for the folder containing the files mentioned below. It should be on the c:\\ drive. 
    - Quite often this folder is called *RIEGL\_LMS*.

#### ALS units - iXCapture logs

You may be prompted to send in **iXCapture logs**, in some rare situations:

- In these situations, we would want the full contents of the *C: \> Users \> YourUsername \> AppData \> Local \> iXCapture \> Logs* folder.
- Generally, if these specific files are needed, you will be informed by your Support representative.

#### MLS units - Linux

- Please access the *home* folder, either in your *Start* menu under *home/mls*, or on the Desktop.
- Within that folder should be a *log* folder - please send the contents through.

#### MLS units - Windows IU

- Open the windows file explorer and type in following address: \\\\192.168.0.78 
    - If at first this doesn't succeed, ensure the unit is powered.
- If it asks for username and password, then please type ‘mls’ without apostrophes for both user and password.
- Search for the folder *log*.

#### MLS units - external acquisition PC

- Please open the windows file explorer and navigate to C:\\Users\\\[user name\]\\Riegl\_LMS

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