---
title: "\"no route to destination node\" error message"
description: Resolving the no route to destination node error
---

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August 12, 2025

# "no route to destination node" error message

## What causes this error message and how can it be fixed?

### Symptoms

During data capture with a RIEGL VZ series scanner, an error is displayed on screen stating:

> Unable to set scan pattern.  
> no route to destination node
> 
> Unable to capture image.  
> no route to destination node
> 
> Unable to start data acquisition.  
> no route to destination node
> 
> Scan failed: LASER\_SUPPLY\_IS\_OFF

These errors are caused by an internal process in the scanner freezing. A reboot of the scanner will resolve the problem.

Should the problem persist, follow the steps in [this article](https://25234116.hs-sites-eu1.com/en/knowledge-base/collecting-tls-system-log-files?hsLang=en) to download error logs for further analysis.

- [Terrestrial Laser Scanning](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#main-content)

    - [Hardware](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#hardware)
    - [Software](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#software)
    - [Licensing](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#licensing)
    - [TLS Support Files](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#tls-support-files)
    - [Cameras](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#cameras)
    - [Processing](https://support.riegl.co.uk/en/knowledge-base/terrestrial-laser-scanning?hsLang=en#processing)
- [Mobile, Airborne and Unmanned Laser Scanning](https://support.riegl.co.uk/en/knowledge-base/mobile-airborne-and-unmanned-laser-scanning?hsLang=en#main-content)

    - [ALS Support Files](https://support.riegl.co.uk/en/knowledge-base/mobile-airborne-and-unmanned-laser-scanning?hsLang=en#als-support-files)

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