---
title: "\"rdbx does not exist\" error"
description: NVIDIA driver update is required to prevent missing rdbx error after importing and converting scans
---

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August 17, 2026

# "rdbx does not exist" error

Symptoms:

After import, RiSOLVE reports an error that one or more rdbx files do not exist:

![](https://support.riegl.co.uk/hs-fs/hubfs/image-png-Aug-17-2026-03-01-38-6241-PM.png?width=1036&height=125&name=image-png-Aug-17-2026-03-01-38-6241-PM.png)

A second error reports "Error: rimta5.exe returned code -1073741819" and "the memory could not be %s"

The errors occur in RiSOLVE version 2.25.0, but not in version 2.24.3.

Solution:

These errors relate to out of date NVIDIA drivers. Please ensure you have updated the NVIDIA driver to the latest version.

 

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